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FAQ & NOTES
1. Where is the goods shipped from?
From China. Please NOTE that buyers are responsible for the customs, taxes, import duties that may apply.
No tax for Russia, Ukriane, Belarus and Kazakhstan buyer.
Kyrgyzstan can only ship to partial area, please contact us before you buy.
2. How many days can I receive it?
5 to 15 days depends on specific situation, CTR-LAND PICKUP and Kazakhstan cost 15~30 days.
3. Can I choose the color?
4. What is the return policy?
If you need a refund, pls contact us within 7 days. Full set should be NEW and not be damaged. Freight of both segments should be paid by buyer.
5. What kind of floor is applicable for this product?
It can be used for different kinds of floor including wooden, marble, ceramic etc. Please NOTE it is not applicable for black color floor and strong sunshine.
6. The manual is English and Russian .
7. We will write $40 in invoice for customs clearance to avoid of high tax, if you have special requirement, please leave a message when place order.
8. We will ship to the address you write on aliexpress, if you have special requirement, please leave a message when place order.
9. We will equip the conventional plug as per your country, if you have special requirement, please leave a message when place order.
10 In order to make customs clearance smoothly, we may choose the best shipping method depends on specific situation, even differ from what you choose.
Warranty and Terms
PLS CHECK THE PACKAGE WITH COURIER IN CASE OF DAMAGE DURING DELIVERY. WE WON’T TAKE RESPONSIBLE OF DAMAGE CAUSED BY CARRIER IF YOU DIDN’T COMFIRM WITH THEM AND TAKE PICTURES AS EVIDENCE.
All our items are assured to be brand new and carried with fully at least 12 months warranty. During warranty period, if any problem happens due to quality reason, please be cooperative to take photos or videos on the problem and send to us for verifying. For confirmed product faulty on your approval, we can send you replacement parts free of charge. We will bear the shipping charge.
Feedback & Contact Us
If you have any questions, please feel free to email us.
In view of equation of time, we will reply within 24 hours.
We greatly appreciate your POSITIVE feedback. Please do NOT leave negative or neutral feedback without asking for help.
Our aim is to provide Top Level Customer Service, we will try our best to solve any problem.
|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.