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1. Those items are hard to describe precisely,sizes and Colors may look different in person than here. Due to differences in monitors, we cannot be responsible for variations in color between the actual crystal and your screen.
Please do not hesitate to contact us if you receive any problems with the goods. Please don’t open the dispute. Because it’s a very bad way to deal with it.
About shipping :
The project will deliver the goods within the 3-14 days. Our sales price does not contain customs duties . If you want to save costs, please tell us, we will declare low value declared in the commercial invoice. After delivery project, will usually takes 10 to 25 working days to receive.
Shipping Time for our ceiling fan Lights:
Our mode of transportation: 4-28 days
Fedex/DHL/TNT E-EMS: 3-12 days
About after sales service:
1.When you receive the package ,please open the package and check all the items are working in good condition before you sign . if the items are broken ,please ask the delivery company to make a “damage certificate “. ask them give you a claim number .otherwise we will not provide any warranty and refund.
2.If you have any questions or comments about our products or policies ,please contact us by Trademanager or Email,we will respond within 24 hours.
3.Our products will be slightly different than in pictures .please refer to the actual product than you receive .
4. we company’s products are all motor 3-year warranty, the other accessories 1 year warranty, after-sales give maximum protection for the integrity of customer transactions.
5. Customer satisfactory is most important to us. if you have a problem or question regarding your transaction please contact us before leaving any type of feedback or open any dispute .we will try the best to resolve the issues. Negative feedback does not solve anything.
|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.